Privacy Policy

Sustainable Universe (A Brand Owned and Marketed by Pinig Tech Pvt Ltd)

Effective Date: January 01, 2026

1. Introduction & Consent

The brand Sustainable Universe is committed to protecting the privacy of its customers. By visiting our website, purchasing our products on our website or through third-party platforms like Amazon, or otherwise interacting with us, you are deemed to have read, understood, and consented to the collection, storage, and use of your personal information in accordance with this Privacy Policy.

The entity responsible for processing your personal data is Pinig Tech Pvt Ltd.

2. Information We Collect

We collect information from you when you interact with us for commercial purposes.

A. Information You Provide to Us (During Purchase or Registration)

Identity & Contact Data: Name, email address, billing address, shipping address, phone number (mobile and landline).
Transaction & Purchase Data: Details of the products you buy, order history, and delivery details.
Sensitive Personal Data (Financial Information): Details related to payment (e.g., last few digits of card, UPI ID, or net banking information).

Note: We do not store full credit card details on our servers. All financial transactions are processed securely by trusted, compliant third-party payment gateways.

Communication Data: Information you provide when contacting our customer support, submitting reviews, or participating in surveys/contests.

B. Information Collected Automatically (When you visit our website)

Usage & Device Data: IP address, browser type, operating system, pages viewed, time spent on the site, and the referring URL (Uniform Resource Locator).
Cookies and Tracking: We use “cookies” and similar tracking technologies to enhance your shopping experience, remember your preferences, and analyse our traffic.

3. How We Use Your Information (Purpose of Collection)

Your Personal Data is collected and processed only for the following lawful purposes:

Purpose	Description	Legal Basis (DPDP Act)
Order Fulfilment	To process your orders, confirm purchases, process payments, pack, ship products, and provide delivery updates.	Necessary for legitimate commercial purposes.
Customer Service	To respond to your inquiries, complaints, and requests for support.	Necessary for legitimate commercial purposes.
Marketing & Communication	To send you newsletters, promotional offers, and product updates (via email, SMS, or WhatsApp), only with your explicit consent.	Consent.
Personalization	To improve our product offerings, analyse site usage, and personalize your shopping experience.	Necessary for legitimate commercial purposes.
Legal Compliance	To detect and prevent fraud, protect the security of our website, and comply with all applicable Indian laws, government requests, and legal proceedings.	Legal obligation.

4. Sharing and Disclosure of Your Personal Data

We share your information only when necessary to fulfil your order, comply with legal requirements, or run our business effectively. We ensure that all third parties are under strict confidentiality obligations.

Service Providers: We share necessary data (e.g., name, address, phone number) with trusted third parties who assist us in operating our business, such as:
- Payment Gateways and Banks (to process payments).
- Logistics and Courier Partners (to deliver your products).
- IT and Website Hosting Providers (to manage our website and data securely).
Affiliates: We may share data with Pinig Tech Pvt Ltd’s corporate entities and affiliates for internal business operations and shared services, provided they adhere to this Privacy Policy.
Legal & Statutory Disclosure: We will disclose your information if required to do so by law, court order, or governmental authority.
Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, who will be bound by a policy at least as protective as this one.

5. Marketing Communications & Consent

By providing your contact details, you consent to receive communications from Sustainable Universe via email, phone calls, SMS, or WhatsApp, including promotional messages. You may opt out at any time by:

Clicking the “unsubscribe” link in emails
Replying “STOP” to SMS/WhatsApp messages
Contacting us at support@sustainableuniverse.in

6. Data Retention

We retain personal information only for as long as:

Necessary to fulfill the purposes outlined in this policy
Required by law, taxation, or regulatory obligations
When your data is no longer necessary, we will securely dispose of it.

7. Data Security

We implement reasonable security practices, including:

SSL encryption
Restricted access to personal data
Secure servers and systems

While we are committed to protecting your information, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

Access your personal data
Request correction or deletion of your personal data
Withdraw consent for marketing communications

For any of these, contact us at support@sustainableuniverse.in

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be updated on this page with an update to the effective date. Continued use of the website indicates your acceptance of the revised policy.